FAQs

To cancel an order, please contact Stimula Lifestyle Customer Care at corporate@stimula4me.com as soon as possible. Most orders are shipped within the first 3 hours after they are placed and as a result it may not always be possible to cancel an order once it has been processed and shipped.

Your order / item may have been cancelled if the item in your order was no longer available at the time of processing or if the product was refused at the quality control verification point. If a product is refused due to a quality control issue, we will always advise you of this.  In the event that the item is then sold out, a cancellation may occur. Please note that orders / items are only charged at the time of shipment, so you will only be billed for items that you will receive.

All Stimula Lifestyle.com products are subject to the appropriate sales tax. Shipping fees (when applicable) are also subject to sales taxes. If your shipping address is in a different province, territory or country from your billing address, you will be charged with respect to the shipping province / territory.

Once an order has shipped out, we will send you an email with the tracking number. Simply click on the link and it will take you to the Canada Post website where the order can be tracked. You can also track your order by clicking on the “Track your order” link at the bottom of every page on the website. If you have an account, you can also track your order by clicking the “order history” option in the “Customer Care” section.

Please note that we also use other shipping services such as UPS, FEDEX, Purolator, SENDLE etc.  In an event of a National Postal strike such as from Canada Post, we have many alternatives for shipment so please do not worry!

In Canada, we use Expedited parcel from Canada Post or any other preferred carriers.   The expected delivery time with Expedited shipping is 2-6 business days for ON and Quebec,  Western Canada deliveries are 4-8 business days for all other provinces.

** Please allow additional time for shipments to Territories and more remote locations.

Please contact our Customer Care Department at corporate@stimula4me.com immediately, if your shipment has not been shipped we will modify the shipping address.

In Canada, (Adult Goods) returns shipped using a Canada Post return label are subject to a $7.00 fee per item. To request a return label, please contact our Customer Care Department at corporate@stimula4me.com

All orders shipped anywhere in Canada is Free.  If your order is shipped outside of Canada, shipping fees will be determined at checkout

All parcels are shipped via Canada Post and require someone to be home at the time of delivery to accept the parcel if not we will leave the package in your mailbox or local post office. Other carriers such as UPS, FEDEX, Purlolator, SENDLE etc. we may also leave you a card for pick up if you are not at home during the delivery.  However, if you are not home to accept your parcel, it will be available for pick-up at your local Canada Post location. For customers with Canada Post community mailboxes or parcel lockers, your delivery will go straight to your community mailbox.   All international orders will be subject to the laws governed by your state or country of residence.