ORDER STATUS
To track your order, simply click on the “Track your order†option at the bottom of the website under the Customer Care section. Enter your order information for a clear view of your current status.
From the moment you place your order, the processing begins. As we have numerous warehouse facilities, all items will be ordered into our main facility for shipment. If your status is “On Order†this indicates the item is on its way to our main facility. Once your order is processed and shipped, we will notify you via email with the tracking information.
To cancel an order, please contact Stimula Lifestyle Customer Care at corporate@stimula4me.com as soon as possible. Most orders are shipped within the first 3 hours after they are placed and as a result it may not always be possible to cancel an order once it has been processed and shipped.
Your order / item may have been cancelled if the item in your order was no longer available at the time of processing or if the product was refused at the quality control verification point. If a product is refused due to a quality control issue, we will always advise you of this. In the event that the item is then sold out, a cancellation may occur. Please note that orders / items are only charged at the time of shipment, so you will only be billed for items that you will receive.
PAYMENT INFORMATON
Stimula Lifestyle currently accepts Canadian & International issued MasterCard, Visa, American Express Cards and Paypal.
All Stimula Lifestyle.com products are subject to the appropriate sales tax. Shipping fees (when applicable) are also subject to sales taxes. If your shipping address is in a different province, territory or country from your billing address, you will be charged with respect to the shipping province / territory.
SHIPPING & DELIVERY
We currently ship internationally except for certain countries such as Nigeria, Argentina, India, Libya, Russia, Brazil, China
Once an order has shipped out, we will send you an email with the tracking number. Simply click on the link and it will take you to the Canada Post website where the order can be tracked. You can also track your order by clicking on the “Track your order” link at the bottom of every page on the website. If you have an account, you can also track your order by clicking the “order history” option in the “Customer Care” section.
In Canada, we use Expedited parcel from Canada Post. The expected delivery time with Expedited shipping is 2-6 business days for ON and Quebec.  Western Canada deliveries are 4-8 business days for all other provinces.
** Please allow additional time for shipments to Territories and more remote locations.
Please contact our Customer Care Department at corporate@stimula4me.com
In Canada, (Adult Goods) returns shipped using a Canada Post return label are subject to a $7.00 fee per item. To request a return label, please contact our Customer Care Department at corporate@stimula4me.com
All orders shipped anywhere in Canada is Free. If your order is shipped outside of Canada, shipping fees will be determined at checkout
All parcels are shipped via Canada Post and require someone to be home at the time of delivery to accept the parcel. However, if you are not home to accept your parcel, it will be available for pick-up at your local Canada Post location. For customers with Canada Post community mailboxes or parcel lockers, your delivery will go straight to your community mailbox. All international orders will be subject to the laws governed by your state or country of residence.
RETURNS
Change of heart? We’ll happily take back any unused items from Stimula Lifestyle (Except for Adult Toy Products due to hygienic reasons – exceptions apply if item is defective, in this case item will be replaced with same item) within 30 days of purchase with the original online invoice and method of payment. Please note international shipping fees are non-refundable
If you wish to return your purchase via courier, please contact our Customer Care team at corporate@stimula4me.com to have a return label sent to you via email. Returns made by courier are subject to a $8 fee per item, which will be deducted from your refund.
Once your return is received and inspected, your refund will be processed and applied to the original method of payment within 2 days and you will be notified via email as soon as the refund is processed.
Please contact our Customer Care department to request a return label at corporate@stimula4me.com
OTHER QUESTIONS
Hit the unsubscribe button at the bottom of any Stimula Lifestyle promotion email you’ve received. Alternatively, feel free to contact us via email at corporate@stimula4me.com and one of our Customer Care representatives will unsubscribe you from our email list.
We are sorry that you were not able to complete your order. The selection on Stimula Lifestyle is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.
Having a Stimula Lifestyle account will allow you to save your billing and shipping information for faster check out on future online orders as well as receive up to the moment sales and promotions
You can contact our Customer Care team at corporate@stimula4me.com